OUR STANDARDS

We have been awarded the PRCA Gold CMS Award for achieving CMS certification for 17 years of continued excellence.

The Communications Management Standard (CMS) is awarded by the PRCA (Public Relations and Communications Association) to companies who demonstrate operational excellence. We are audited annually and scored on nine core areas including leadership and communication, business planning, business improvement, financial management and systems, campaign management, client satisfaction, new business, people management and diversity.

We are delighted to have achieved the Gold CMS Award. It is recognition of the high standards we strive to maintain.

“Congratulations to Richmond & Towers (R&T) for their 17th-time achievement of the CMS certification. Their dedication to best practices is evident through their receipt of the prestigious Gold CMS Award, recognising their enduring adherence to PRCA’s highest standards. The 2023 audit encompassed evaluation in key areas such as leadership, communication, client/campaign management, and business enhancement, showcasing the team’s exceptional communication throughout all evidence. Their communication strategy embraces a transparent two-way process, facilitating valuable input from staff for continuous improvement. Additionally, their engagement with an external specialist contractor in IT matters was well-demonstrated, complete with clear instructions for team members, resulting in a comprehensive and meticulous audit response.”

 Renna Markson MPRCA, Managing Director, PRCA