4th November | Beth Sprules back

Why it’s time to take Gen Z seriously

We need to talk Gen Z. Sometimes negatively described as ‘tech obsessed’, ‘expecting too much’ and even ‘extreme activists’ … in the words of Greta Thunberg, how dare you?

What is often overlooked is how Gen Z – the current generation of young adults born from 1996 onwards – are arguably changing consumerism for the better during an increasingly challenging time for businesses and brands.

We watched the Kantar Talks webinar titled Future Consumers – how Gen Z is shaping the new cultural zeitgeist in a post COVID world and believe there is a lot to be learned and practiced from this highly engaged group.

Among the many interesting points delivered in the webinar, here are the top points that we think brands should keep at the forefront of their minds for a successful future relationship with this key audience:

Cut the BS

Gen Z want change, and they are prepared to make it happen themselves. There are no expectations that revolutions will be established on their behalf, and they know what they want. In particular, they want companies and brands to engage with them on a human level, and they want to know how the product/service will truly benefit them. As a result, brands should use straightforward language, showcase transparent business practices and use ‘people first’ narratives.

No more empty promises

More than two thirds of consumers apparently want brands to be vocal about social issues, so if they want to attract Gen Z-ers then they must play a public role in society and involve themselves in causes which are credible to the business. They should also deliver on their witness statements if they want to inspire consumers to become advocates.

Nike gained traction with this early on, with the Emmy winning advert titled Dream Crazy in 2018 – featuring NFL player Colin Kaepernick and the quote, “Believe in something. Even if it means sacrificing everything. Just do it”, after his career was cut short for peacefully protesting against racial injustice in America.


Inclusivity and diversity need to be taken seriously. Long gone are the days of seeing perfectly symmetrical, tiny white models representing clothing or products destined to be worn or bought by normal sized, normal people. Brands need to be accessible to everyone if they want to reach a wider audience and emphasis must be placed on a positive directive. Diversity and inclusivity also allow for Gen Z’s most popular type of advertiser – influencers and micro influencers. These people have niche and specialist knowledge of the products and services they advertise on social media, without having the pressure to look or act a certain way.

If you want to find out more about how you can future proof your brand – get in touch

18th July | Katie Watson
R&T launches Brooklyn Pilsner to the masses

Brooklyn Brewery (part of Carlsberg Marston’s Brewing Company) is the beer brand that revolutionised the American craft beer scene, and is renowned for its premium, flavourful range of craft beers. But when it came to breaking into the premium world category with its crisp and refreshing new pilsner, it needed… Read more

9th May | Matt de Leon
R&T Helps Buildxact launch into UK market

If you’re in the construction industry, learn this name: Buildxact. If you haven’t heard of them yet, you will soon. And if you’re a small residential builder, knowing the name could transform your life and your business. Read more

26th April | Jessica Aldersley-Hey
A Whole New World?

As the world opens up again once more, and we try not to mention the dreaded C word, we’ve been getting back into the swing of things and hosting events IRL – much to journalists’ (and our!) delight. From sipping rum in Cuba to launching new whiskeys in Dublin and… Read more

Load more
See our latest work
Visit our portfolio
Read our latest news
Visit all latest news